In Spain, a smart bot will answer questions about the coronavirus by WhatsApp and Telegram

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The Spanish Government together with private companies create an intelligent bot to attend via WhatsApp and Telegram the doubts that citizens have about the coronavirus.

This week the pilot project of this conversational assistant begins, in which the authorities alert, for no reason should it replace the medical diagnosis.

From the Ministry of Health they explain that the operation of the bot will be simple and capable of answering some 200 questions about symptoms of COVID-19, figures, information for protection and contact phone numbers.

“The user only has to formulate in his own language the questions he wants to ask, obtaining answers from official sources automatically in natural language.”

The bot will feed on information provided by the Ministry of Health, the World Health Organization and the European Center for Disease Prevention and Control.
The objective is decongest calls consultation on emergency numbers.
The Secretary of State for Digitization and Artificial Intelligence, under the Ministry of Economic Affairs and Digital Transformation, participated in the creation of this conversational assistant, along with experts David Griol, Zoraida Callejas from the University of Granada and the companies Sngular and Google.

If the pilot project to be started in La Rioja is approved, the conversation assistant is planned to be deployed throughout the rest of Spain.

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